TRANSPORT

You can choose from several types of transport. The fairy tale delivers directly to your address via DPD or Czech Post, if you prefer personal collection, we would be pleased to welcome you to our stone shop in Prague 1 at Celetna street no. 32.

We send your ordered goods, which we have in stock, immediately, but no later than the next working day after the ordering date. Should the delivery time be longer, we will contact you.

  • We always charge postage and packing for the order, which is automatically calculated by the system according to the weight of the shipment.
  • DPD will deliver your shipment to 1.-10. day after shipment from our warehouse. Already at the moment of picking up the goods at the sender, you will receive an SMS with information about loading the shipment. The driver will also contact you on the day of delivery by phone to arrange the details of the delivery, inform you of the approximate time of delivery, the amount of cash on delivery and any other essentials. By default, the shipment will be delivered between 8 am and 6 pm on weekdays (the exact delivery time cannot be affected, but can be refined after contact with the driver). On the day of delivery of your shipment to DPD, you are notified by e-mail and SMS. If you do not meet your requirements, you will be left with a notice and the delivery worker will try to deliver your shipment once again the next business day. If you do not miss it again, you will be left with a notice of depositing the shipment at the carrier's depot. The storage time is 4 days.
  • On pickup.dpd.cz it is then possible to arrange for the pickup to be left on one of the pickup points offered.

  • The specific transport price is in the basket and is calculated according to the weight and size of the shipment according to the standards of the Czech Post.
  • Czech Post will deliver your shipment 1-10 business days from the date of shipment from our warehouse. You can then change the delivery or delivery address of the package to the Czech Post website. You will be informed of the possibility of picking up the shipment at the selected post office via SMS or e-mail on the day of shipment and again at the time of posting at the post office.
  • You can change the mail via the web form at www.postaonline.cz/en/from_the_default where you wish to pick up the shipment.
  • The link for tracking the shipment can be found here: https://www.postaonline.cz/cz/trackandtrace.
  • If you do not pick up the shipment within 7 days, it will be automatically sent back. We charge postage for re-sending.

  • The goods can also be picked up in person at the stone shop in Celetná street, Prague 1-Staré město, Hračky u Zlatého Lva (only in the opening hours of the shop, see www.ceskehracky.com).
  • The order can be paid in advance by credit card or place in cash or by credit card. We will send you a message or e-mail that the shipment is ready to be picked up when it is ready for the store. You have 7 days to pick up the shipment. If necessary, we will leave your order ready for collection longer. Just send us an e-mail to info@czechtoys.cz. Even in the case of personal collections, it is necessary to create an order in advance.
  • Do not pick up the goods without prior notice. We will always inform you about a possible pick-up date by e-mail or SMS.

Follow us on Facebook